Finish Guarantee: This guarantee applies to Gel Polish
services where such service has been paid for in full by the customer. Issues
must be reported within 7 days from the time of treatment (e.g. if treatment is
booked for 5pm on a Friday, by no later than 5pm the following Friday) by
contacting Nails and Cocktails
The guarantee
does not cover Polish treatments including the ‘BIAB / Gel Overlay’ add-on.
You must provide your name and photos as well as a description of the issue. We
will then book you in for a remedial service at the earliest availability. The
guarantee covers quality defects only and cannot be used to change a colour.
Re-bookings are subject to availability and may not be within the 7 day period.
The new booking made will be calibrated to address the specific issue and will
not repeat all the steps of the original treatment. The guarantee provides for
a re-do of the service only and cannot be substituted for a refund or any other
service. The guarantee is subject to a fair use and is offered at the
discretion of Nails and Cocktails It may be limited or revoked temporarily or
permanently at any time for any reason.
Cancelling/changing more than 6 hours in advance:
Life happens so we have made it super easy to cancel or change your appointment – please feel free to do so! Cancellations/changes more than 6 hours before your appointment start time are completely free.
Cancelling/changes within 6 hours/no shows:
Cancellations/changes within 6 hours and no shows will result in a charge equal to the cost of the treatment(s) you have booked in for.
Nails & cocktails has a range of drink options available for purchase in salon. You are free to bring non-alcoholic beverages to the salon.
Food For the convenience of other customers, we do not allow food to be consumed in the salon.
Gift cards are non-refundable.
Gift cards are valid for 12 months from the date of purchase.
Ages 14- 16: Written parental/guardian consent is required for each child aged 14-16 receiving a treatment – a form will be provided prior to treatment start time. A parent or guardian must also accompany any child aged 14 we do not offer gel or extensions treatments to those aged below 14. Any bookings cancelled due to non-compliance with this policy will be non-refundable.
PETS
Due to Health & Safety law, no pets are allowed in salon with the exception of certified service animals.
MEDICAL CONDITIONS
When booking online, please enter relevant information into the box titled ‘Please list any allergies/medical conditions we should be aware of’. Please refer to our Terms & Conditions for an example list of conditions that may prevent us from completing treatments and consult your GP. If you have any concerns, please send us an email to
nailsandcocktailswhitchurch@gmail.com
Nails and cocktails is a perfect place for events from gatherings of friends, birthdays, baby showers all the way up to launch parties and corporate events. We would be delighted to assist you in planning your own bespoke gathering – please email
Nailsandcocktailswhitchurch@gmail.com
further details.
CAREERS
If you are interested in joining the Nails and Cocktails team, please email us we would love to hear from you.